Dear Allied Pickfords,
Man, is my husband pissed at you! But can you really blame him?
As a relationship, it started out so well. You sent someone out to quote and they arrived on time. A great beginning. We got several other quotes and some of the sales reps were tardy. Then we were happy to accept your quote. We arranged for your guys to come and pack our house on a Tuesday, pack your truck on a Wednesday and unpack at our new residence on a Thursday. Simples. Or it should have been.
The packers, I have to say, were awesome. I mean I was not quite prepared (washing was still out in baskets, washing up was not yet finished and well, our house was never actually going to be tidy, was it??). They also put up with the fact that AH Beard had to pull out a king mattress and bring another one into the house when it was being stacked high with boxes. I did get the feeling that they were a little peeved at me for that one but even so, they packed everything they said they would. They ran out of boxes part way though and had to get more but they packed what they said they would.
Then the next day, a new crew turned up. These guys were all set to “smash it” like the previous crew had the day before. In the end though, I think the only thing they got near to smashing was my husband’s self-control. Why the hell did it take you eleven hours to pack a three bedroom house and one car garage into a truck? Your guys arrived at 8am but you didn’t leave until after 7pm! And this was after the following:
- you told us you couldn’t fit all our stuff in the truck and would need to get a second load to us over the next couple of weeks
- you called the national sales manager back from sick leave to come and assess the situation
- the national sales manager ordered the back of the truck be unpacked and re-packed a crap load tighter to try and fit everything in – which you still didn’t quite manage
- you walked through the property with us to confirm what needed to be taken and you failed to include things you should have in your load
You’d think after that, the unload would have gone a little smoother wouldn’t you? After all, you had some disgruntled clients who just wanted their stuff. My husband even thought he was being generous by saying don’t bust a gut to get down here from Sydney by 9:00am. Take your time. He didn’t mean take the entire morning! It started with the phone calls…We’re just filling up the truck before we get there (apparently in Goulburn). Then you couldn’t find the property. Then you did and you opened the back and you stopped for smoko. Just a word to the wise, at 11:30am when your clients are cooling their heels in the driveway waiting to get a hold of their stuff that they can now see, sitting in your cab and eating McDonalds does not go down well.
Then it took you bloody forever to unload the damn thing. You put boxes on the gravel driveway and picked them up, complete with gravel underneath which you wheeled into my house and deposited on the floor. You managed somewhere along the way to break the beer fridge. You cracked some of the glass in my framed prints. You also managed to rip a canvas tent pole bag that has survived 30 years of repeated camping, to shreds. You were still unpacking the truck 7 hours after you started. I had to get you to move the truck out so that I could go and pick up my daughter for dinner because she had been left with my parents for over 10 hours. You guys advertise with the tagline: “The Careful Movers”. Careful my arse!
And to add insult to injury, when my husband complained, not unduly, you suggested that this situation was our fault. Like maybe your guys had to move more than was originally quoted. Because sure, we asked you to come out and look at our possessions and then went and bought more stuff. To be perfectly blunt, we actually got rid of more than we said we would and ended up having you pack slightly less than you originally quoted on relocating.
So all in all, it was not a positive experience. We will never be using your company again. We will not recommend you. We will actively discourage anyone we know from hiring you. We found you unprofessional, unhelpful and unable to deliver the service we were offered. I will concede that we were underquoted but to be perfectly honest, that is not our problem, its yours. You couldn’t deliver on what you did quote on and this is terribly unfortunate. I love that we made the move we did but you were far and away the worst part of the transition experience and that’s saying a lot.
Your regretful customer who will never be a repeat customer.
Added several months later…
PS. Dudes, we moved in August and immediately sought recompense for the fact that you couldn’t deliver the service you were supposed to. This issue was finally sorted in December! Talk about bad service…