You know, it never ceases to amaze me that when you go into attack a service provider with all guns blazing. You always seem to come out much better off. You wanted phone reception in rural Victoria for the three days that you were planning to spend there in the entire year when you really didn’t have anyone you “needed” to call? Sorry sir, I can’t fix that for you but let me give you three months usage for free. You don’t happen to have in writing that you were promised additional data on your phone plan but you have a $500 bill that you don’t want to pay? I do apologise sir, allow me to waive that extra charge for you and ensure that your plan is amended in our system for its remaining life. Honestly, the stuff you get away with sometimes…
And then there was Harry Potter and the eventful event cinemas where as it turned out, it was me that got all worked up. Over baby talk. I am all for people maintaining some semblance of a life after they have children but I am not an advocate of parents bringing infants to evening sessions and allowing them to chatter repeatedly through the movie. Sure, we were not subjected to screaming or crying but the constant “da da da da da” was just as annoying. Your kid appears less than 2 years old. I don’t think they really understand “shhh!”. But this stupidity and lack of consideration (on the parents part) was then matched by the cinema who advised that their policy is to only refund movies within the first half hour and they simply could not do anything if you haven’t gone to find someone to alert them of the issue or notified an attendant at some point through the movie which I must say is complete and total bollocks.
You can do whatever you want regarding refunds, vouchers and gift certificates if you are the duty manager because you did when my tirade got longer and louder. Please don’t insult my intelligence.
After you have made it abundantly clear that you will never willingly choose to offer compensation after the first half hour of the movie, I am so not ever going to consider walking out halfway through in order to find a staff member and complain whilst I miss the movie I paid to see. And by the way, I don’t care if you “think” this process takes two minutes, I don’t even leave the cinema to pee because I’ll miss part of the movie.
To be honest, if I am sitting smack bang in the middle of a row in front of the offending party, I am really not comfortable getting up and stepping over others to flag down the roving staff member thus making it perfectly obvious that I am the one responsible for the parents being publicly warned and possibly thrown out. So what if I’m chicken? I heard plenty of whispering that said there were a good handful of people in that theatre who felt the same as me but none of them wanted to make an exhibition of themselves either.
Somewhat aggressively yours,
Your Loving Wife
* Photo taken at Firewater last year in Sydney – obviously.